Privacy Policy

This privacy policy ofLola & Sophie Shophas been compiled to better serve those concerned with how theirPersonally Identifiable Information(PII) is used online. As defined under US privacy law and information security standards, PII refers to information that can be used alone or in combination with other data to identify, contact, or locate an individual, or to recognize a person within a specific context. Please read this privacy policy carefully to gain a clear understanding of how we collect, use, protect, and otherwise handle your Personally Identifiable Information in connection with our website.

Text Marketing

By subscribing to Lola & Sophie Shop text notifications, you agree to receive automated marketing text messages about our products and services at the phone number you provided during subscription. These messages may be sent via an automatic telephone dialing system or other similar technology. Message frequency is recurring, and consent to receive these texts is not a prerequisite for making a purchase. Standard message and data rates may apply. To opt out of receiving text messages, reply withSTOP, END, CANCEL, UNSUBSCRIBE, orQUIT. For customer support, reply withHELP. You may receive an additional confirmation text message after submitting an opt-out request. You understand and agree that any attempt to opt out through means other than the specified text commands is not considered a valid opt-out method.

Personal Information Collection

When placing an order or registering on our site, you may be asked to provide details such as your name, email address, billing address, shipping address, phone number, credit card information, or other relevant data to enhance your shopping experience. We collect information from you when you register an account, place an order, subscribe to our newsletter, fill out forms, or enter information on our website.

Personal Information Utilization

We may use the information collected from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, browse the website, or use certain site features in the following ways:

  • To personalize your shopping experience and deliver content and product offerings that align with your interests.
  • To improve our website and better serve your needs.
  • To respond more efficiently to your customer service requests.
  • To administer contests, promotions, surveys, or other site features.
  • To process your transactions quickly and accurately.
  • To request ratings and reviews of our products or services.
  • To follow up with you after previous correspondence, including email or phone inquiries.

Personal Information Protection

Your personal information is stored on secured networks and is only accessible to a limited number of authorized personnel who have special access rights to these systems and are obligated to maintain the confidentiality of your data. Additionally, all sensitive information—including credit card details—you provide is encrypted using Secure Socket Layer (SSL) technology. We implement a range of security measures when you place an order to safeguard your personal information. All transactions are processed through a trusted gateway provider and are not stored or processed on our servers.

Cookies

Cookies are small text files that a website or its service provider transfers to your computer’s hard drive via your web browser (if you permit this action). Cookies enable the website or service provider’s systems to recognize your browser and capture and retain specific information. For example, we use cookies to help remember and process the items in your shopping bag. They also help us understand your preferences based on past or current site activity, allowing us to provide improved services and a more personalized shopping experience. We may also use cookies to compile aggregate data about site traffic and user interactions, which helps us optimize future site experiences based on visitor behavior.We use cookies to:

  • Remember and process the items in your shopping cart.
  • Understand and save your preferences for future visits to our site.
  • Compile aggregate data about site traffic and interactions to enhance future site experiences. We may engage trusted third-party services to track this data on our behalf.
  • Link purchases made on our website to email promotions sent by Lola & Sophie Shop through email marketing campaigns.

You can configure your computer to warn you each time a cookie is sent, or you can choose to disable all cookies entirely. These settings are adjusted through your web browser’s preferences. Since browser settings vary, refer to your browser’s Help Menu for detailed instructions on modifying cookie settings.If you disable cookies, certain site features will be unavailable or may not function properly, which could affect the efficiency of your shopping experience. However, you can still place orders by contacting our customer service team directly.

When We Share Information With Third Parties

Our Service Providers

We may contract with third-party companies or individuals to provide specific services, including credit card processing, shipping, data analysis and management, and promotional services. These entities are referred to as our Service Providers. We share only the information necessary for these Service Providers to perform their designated functions, and we require them to confirm that their privacy practices are consistent with ours.

Our Select Partners

From time to time, we may establish business relationships with other trustworthy individuals or entities that have confirmed their privacy policies align with ours. These are our select third-party marketing partners. On occasion, we may share your data with these partners for commercial and advertising purposes. In such cases, we may rent, exchange, share, or cross-reference information—including your contact details—to enable these partners to contact you about products and services that may interest you. This section does not apply to mobile phone numbers and opt-in consent information collected for SMS text marketing programs. Lola & Sophie Shop may also collect mobile phone numbers for other purposes, which are governed by the terms of this section.

Opting Out of Marketing and Transfers; Updating Information About You

We only want to communicate with you if you wish to hear from us. If you prefer not to receive direct marketing communications from us or our select third-party marketing partners, or if you want to opt out of our sharing or exchanging your information with other marketers, please notify us. You may also request that your personal information be deleted from our database or that the use of your information be restricted. To make such requests, call us at +1 (212) 967-7896 or send an email to asklola@lolaandsophieshop.us. Please be sure to include your full name, email address, mailing address, and a clear description of the specific information you do not wish to receive or the changes you would like to make. You may use one of the following statements in your message:

  • I prefer not to receive email advertisements, including updates about products and services, special promotions, or upcoming events.
  • I prefer not to receive direct mail advertisements, including periodic catalogs, product and service updates, special promotions, or upcoming events.
  • I prefer not to have my contact information shared with third parties for their marketing purposes.

You may also click the unsubscribe link at the bottom of all our email advertisements to be removed from future marketing emails (this does not apply to transactional emails related to your orders).Please note that requests to remove or update your contact information may take up to five business days to process for email requests, and 6–8 weeks for postal mail requests.We may still need to contact you via phone, email, or mail to address specific questions or issues related to your orders, contest entries, or other transactions—even if you have opted out of marketing communications. We will only contact you in ways that align with your communication preferences and will take reasonable steps to ensure your contact information is accurate, complete, current, and reliable for these purposes.

Third Party & Social Sharing Links

We do not offer third-party products or services on our website. However, we do provide social network sharing widgets on all product detail pages, allowing visitors to share our products via various social media platforms. The use of these sharing widgets is completely optional and is not required to access or use our website or make a purchase.

Google

Google’s advertising requirements are outlined in the Google Advertising Principles, which are designed to ensure a positive user experience. For more details, visithttps://support.google.com/adwordspolicy/answer/1316548?hl=en.We have implemented the following Google-related features:

  • Remarketing with Google AdSense
  • Google Display Network Impression Reporting
  • Demographics and Interests Reporting

Alongside third-party vendors such as Google, we use first-party cookies (including Google Analytics cookies) and third-party cookies (including DoubleClick cookies) or other third-party identifiers to compile data about user interactions with ad impressions and other ad service functions related to our website.You can set preferences for how Google advertises to you by visiting the Google Ad Settings page. Alternatively, you can opt out of these advertising features by visiting the Network Advertising Initiative Opt Out page or by installing the Google Analytics Opt Out Browser add-on.

California Online Privacy Protection Act

California is the first US state to enact a law requiring commercial websites and online services to post a privacy policy. The scope of this law extends beyond California, mandating that any person or company operating a website that collects Personally Identifiable Information from California consumers must post a prominent privacy policy. This policy must clearly state the types of information collected and the individuals or companies with whom it is shared. For more information, visithttp://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf.In compliance with CalOPPA, we agree to the following:

  • Users can visit our site anonymously.
  • Once this privacy policy is finalized, we will add a link to it on our home page, or at minimum, on the first significant page users encounter after accessing our website.
  • Our Privacy Policy link will include the word “Privacy” and will be easily locatable on the specified page.

Do Not Track Signals

We honor “Do Not Track” signals and requests. When a Do Not Track (DNT) browser mechanism is enabled, we will not plant cookies or use advertising tools that rely on tracking user behavior.

Third Party Services

It is important to note that we use third-party services to enhance our website and improve your shopping experience. These services include live chat support, browser push notifications (available after opt-in), and other features designed to streamline the online shopping process. We use non-personally identifiable data solely to improve the design and functionality of our website. On occasion, we may share your data with select third-party marketing partners for commercial and advertising purposes, as outlined in previous sections.

Children's Privacy

Our online contests and sweepstakes are open only to entrants who are 18 years of age or older.

Spoofing and Phishing

“Spoofing” or “phishing” are common internet scams where fraudsters send emails that appear to be from a legitimate source to trick recipients into providing personal information. Lola & Sophie Shop willneversend you an email requesting that you verify your credit card or banking information. If you receive an email that appears to be from us asking for such sensitive details,do not respond to it or click on any links contained within the email. Instead, forward the suspicious email to asklola@lolaandsophieshop.us so we can investigate its source.

CAN-SPAM Act

The CAN-SPAM Act is a federal law that sets rules for commercial email communications, establishes requirements for commercial messages, grants recipients the right to opt out of receiving such emails, and imposes severe penalties for violations.We collect your email address to:

  • Send information, respond to your inquiries, and address other requests or questions.
  • Process your orders and send updates related to your order status.
  • Market to our mailing list and continue sending emails to our clients after the initial transaction is completed.

To comply with the CAN-SPAM Act, we agree to the following:

  • Not use false or misleading subject lines or email addresses.
  • Clearly identify the message as an advertisement in a reasonable manner.
  • Include the physical address of our business or website headquarters in all commercial emails.
  • Monitor third-party email marketing services for compliance with the CAN-SPAM Act, if such services are used.
  • Honor opt-out/unsubscribe requests promptly.
  • Provide an easy-to-use unsubscribe link at the bottom of each commercial email.

If you wish to unsubscribe from receiving future commercial emails at any time, simply follow the instructions provided at the bottom of each email sent by Lola & Sophie Shop.

Contacting Us

If you have any questions regarding this privacy policy, you can contact us at:Lola & Sophie Shop307 West 38th Street, Suite 1305New York, NY 10018Phone: +1 (212) 967-7896Email: asklola@lolaandsophieshop.us